If you have any questions or concerns, please contact us (see “Contact” section below).
The types of ‘personal information’, as defined under the Act, we collect depends on your dealings with us. We primarily collect and store personal information when you provide it to us voluntarily – this may be in the form of directly supplying the information to us, or indirectly through the use of the services provided by us. We may also collect personal information from you when you:
If you use or operate the Service, the personal information we collect may include:
We need to collect personal information so that we can provide our products and services, and conduct our business, including but not limited to the following:
We use your personal information (in some cases, in conjunction with your “Non-Identifying Information” see below) to provide services to you; for example:
We also collect other information that you provide as part of establishing an account and using the Service that cannot reasonably be used to identify or contact you (including, without limitation, usage statistics and certain Member Content (as defined in the Terms of Service)) (“Non-Identifying Information”).
Certain Non-Identifying Information would be considered a part of your personal information if it were combined with other identifiers (for example, telephone call logs or billing information) in a way that might enable you to be personally identified or contacted. However, the same information is considered Non-Identifying Information when it is taken on its own or combined only with other Non-Identifying Information.
We may combine your personal information with Non-Identifying Information and aggregate it with other information to enable you to use the Service, to provide you with a better experience, to improve the quality and value of the Service and/or to analyse, monitor and/or understand how the Service is being used. We may also use the combined information without aggregating it to serve your specific requirements, for instance to deliver a product or service to you according to your preferences, directions or restrictions (such as calculating the costs of telephone calls made to a specific phone number).
When you provide or upload to the Service information from a TPS, regardless of the manner in which such information is provided or uploaded, you may be sharing or using the personal information you have already provided to the TPS (such as your “real” name, email address and other information you make publicly available via the TPS). The information we collect in that situation may depend on the privacy settings you have with the TPS, and you should check the TPS’s privacy and data practices. Alternatively, the information we collect in that situation may be collected from the information you choose to provide or upload, or alternatively result from the kind of information the Service needs to deliver particular services to you (for example, the Service may need to extract mobile phone contact details via a software application, or to extract pricing information from a bill).
If you do not want us to continue to use your name or other personal information, please let us know using the contact details in the ‘Contact’ section below or follow any procedure advised to you by JKP. In such event, you may not be able to continue to use some or all of the features of the Service.
JKP does not sell, rent or trade personal information about you to third parties. Personal information may, however, be disclosed outside of JKP in the circumstances described below:
Other than as specified in this policy, no personal information will be provided to a third party without your consent. However, JKP cannot control, and will not be liable, for any use of your personal information by any third party to whom your information is sent with your consent.
We may use your personal information to contact you via newsletters, marketing or promotional materials and other information that we believe may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications, update your “preferences” information in your account settings (if applicable) or contact us using the contact details below. If you make such a request we will respond as soon as practicable and will make all reasonable efforts to promptly change your preferences to opt out of receiving future direct marketing communications.
You have several choices regarding the use of information on our services:
We will take all reasonable steps to ensure the security of your personal information from misuse and loss, and from unauthorised access, modifications or disclosure as required under the Act. We care about the security of your information. We use commercially reasonable safeguards to preserve the integrity and security of information collected and maintained from misuse or loss. However, we cannot ensure or warrant the security of any personal information provided to us or guarantee that information may not be accessed, disclosed, altered, or destroyed by unauthorised persons. We do not warrant that any of our systems will be without error or interruption, or will be free from unauthorised or fraudulent third party access as a result of the nature of Internet transmissions.
You may contact us if you require particular access to any of your personal information that we possess. However, we may charge a fee for providing you with that information, in which case we will inform you of the fee in advance of providing you that information.
You may also request us to update, correct or amend personal information that is inaccurate, incomplete or out of date (to make a request, please see “Contact” section below) if no other function exists on the Service to facilitate this process. We will use reasonable endeavours to respond to your request within 14 days of receipt of your request.
Please note certain changes or deletions of your personal information may cause your account to become deactivated and/or prevent you from using the Service.
We may retain a copy of your records as required by law or for legitimate business purposes.
If you are concerned with how we collect, store, use or disclose your personal information, you may make enquiries or submit a formal complaint to us (see “Contact” section below). We will use reasonable endeavours to address your enquiry or complaint and will endeavour to respond to you within 14 days of receipt of your initial enquiry or complaint.
If you feel your enquiry or complaint has not been adequately addressed by us, you may contact the Office of the Australian Information Commissioner. However, we request that you notify us beforehand as to why you feel we have not adequately addressed your enquiry or complaint and allow us an opportunity to respond to you. If you would like any further information about your rights to privacy, please contact or visit the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
You may choose to deal with us using a pseudonym and/or to keep any other information relating to you anonymous. However, it may be impracticable for us to provide the Service to individuals who choose not to identify themselves or who have used a pseudonym when dealing with us such that the Service, in whole or in part, may not function properly or at all if you choose to use a pseudonym.
Our products and services are not directed to minors, that is, persons under the age of 18. We do not knowingly collect personally identifiable information from minors. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at email@example.com. If we become aware that a minor has provided us with personal information, we will delete such information from our files.
We may disclose some of your personal information such as your name and email address to organisations located outside Australia, in countries which do not have the same or substantially similar privacy laws, but only to the extent necessary to provide you with the products or services requested by you. It is not practicable to provide you with the names of the countries currently.
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