Frequently asked questions

We've tried to answer the most frequently asked questions about the Mobilyser solution.
You can filter the questions using the list of question topics below.

Can Mobilyser help me save money?

Yes, Mobilyser can save you money by helping to ensure your mobile expense claims accurately include every dollar you are owed. Mobilyser collates your calls that are work related and then calculates how much you could claim from your employer or in your end of year tax return.


Has the ATO approved Mobilyser?

No, the Australian Tax Office (ATO) does not approve any third party tax applications. However, Mobilyser follows ATO guidelines for claiming deductions for work related phone calls. Mobilyser lets you select from three ATO approved calculations methods. For further information refer to the ATO site which details these guidelines.


Do I have to upload my phone bill to use Mobilyser?

No, you are not required to upload a phone bill in order to use the service. If you have an Android device and download the Mobilyser app, you can track you calls and calculate the amount you can claim from your employer or as part of the end of year tax submission.


Is Mobilyser a deductible tax expense?

Yes, Mobilyser is a deductible tax expense. Mobilyser provides invoices for each monthly payments you make. These invoices are available through the Mobilyser portal.

Tags: Tax | Expenses

How long does Mobilyser store my reports?

Mobilyser stores your reports and call related data for 24 months; allowing you to report on call usage for a full financial year. Call data older than 24 months is deleted from the system. You can download your call data at any time in .CSV format.

Tags: Portal

How does Mobilyser calculate the amount I can claim for my mobile expenses?

To determine your claim amount, Mobilyser allows you to choose from three calculation methods.

Count of calls   This method applies a simple count method, whereby the number of work calls are counted and then expressed as a percentage of your calls made. This percentage is then applied to the cost your phone bill each month.

Duration   This method calculates the total duration of all work related calls and then expresses it as a percentage of the total duration for all your calls within a set time period. This percentage is then applied to the cost of your phone bill each month.

Actual cost   This method requires you to upload a phone bill in either PDF or .CSV format. Your actual call costs are extracted from the bill. The sum total of work related calls are expressed as a percentage of the total cost of all calls. This percentage is then applied to the cost of your phone bill each month.

Tags: Tax | Expenses

I have an iPhone, when will there be a version I can use?

Mobilyser for iPhone is coming very soon! We are developing a version that will allow everyone to manage their contacts and view reports.

How long does Mobilyser store my reports?

Mobilyser stores your reports and call related data for 24 months; allowing you to report on call usage for a full financial year. Call data older than 24 months is deleted from the system. You can download your call data at any time in .CSV format.

Tags: Portal

Is Mobilyser a deductible tax expense?

Yes, Mobilyser is a deductible tax expense. Mobilyser provides invoices for each monthly payments you make. These invoices are available through the Mobilyser portal.

Tags: Tax | Expenses

How does Mobilyser calculate the amount I can claim for my mobile expenses?

To determine your claim amount, Mobilyser allows you to choose from three calculation methods.

Count of calls   This method applies a simple count method, whereby the number of work calls are counted and then expressed as a percentage of your calls made. This percentage is then applied to the cost your phone bill each month.

Duration   This method calculates the total duration of all work related calls and then expresses it as a percentage of the total duration for all your calls within a set time period. This percentage is then applied to the cost of your phone bill each month.

Actual cost   This method requires you to upload a phone bill in either PDF or .CSV format. Your actual call costs are extracted from the bill. The sum total of work related calls are expressed as a percentage of the total cost of all calls. This percentage is then applied to the cost of your phone bill each month.

Tags: Tax | Expenses

Is Mobilyser a deductible tax expense?

Yes, Mobilyser is a deductible tax expense. Mobilyser provides invoices for each monthly payments you make. These invoices are available through the Mobilyser portal.

Tags: Tax | Expenses

How does Mobilyser calculate the amount I can claim for my mobile expenses?

To determine your claim amount, Mobilyser allows you to choose from three calculation methods.

Count of calls   This method applies a simple count method, whereby the number of work calls are counted and then expressed as a percentage of your calls made. This percentage is then applied to the cost your phone bill each month.

Duration   This method calculates the total duration of all work related calls and then expresses it as a percentage of the total duration for all your calls within a set time period. This percentage is then applied to the cost of your phone bill each month.

Actual cost   This method requires you to upload a phone bill in either PDF or .CSV format. Your actual call costs are extracted from the bill. The sum total of work related calls are expressed as a percentage of the total cost of all calls. This percentage is then applied to the cost of your phone bill each month.

Tags: Tax | Expenses


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